Returns & Exchanges
At Velo Orange, we want you to be completely satisfied with your cycling gear. If your purchase doesn't meet your expectations, we offer a 30-day window for returns on all new, uninstalled components and accessories.
Initiate Your Request
Contact our support team with your order number and item details to obtain a Return Merchandise Authorization (RMA) number.
Pack Your Gear
Securely pack the items in their original packaging, ensuring all hardware, manuals, and tags are included to qualify for a full refund.
Ship the Package
Affix the provided shipping label or use your preferred carrier to send the items back to our warehouse facility.
Inspection and Refund
Once our technicians verify the condition of the returned parts, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing