Frequently Asked Questions
Everything you need to know about your cycling journey with Velo Orange.
What is the standard shipping time for bicycle components?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international delivery can take 10-15 business days depending on customs.
Do you offer a warranty on frames and components?
Yes, all Velo Orange frames are backed by a 3-year limited warranty against manufacturing defects. Components and accessories carry a 1-year warranty from the date of purchase.
Can I return a product if it doesn't fit my bike?
We accept returns on unused and uninstalled items in their original packaging within 30 days of delivery. Please note that return shipping costs are the responsibility of the customer unless the item is defective.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your package's progress.
Are your products compatible with vintage bicycle standards?
We specialize in modern components that respect classic aesthetics. Many of our parts are designed to be compatible with vintage threading and sizing, but please check the specific product specifications for compatibility details.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping rates and duties are calculated at checkout based on the destination and the weight of the items in your cart.